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C&Y Fashion Couture

RETURNS AND REFUNDS

We will accept returns within 5 days if there has been a major inaccuracy in the description. The item should be returned to me in the same condition it was sent and with all tags intact. Where possible We will exchange an item or offer a refund. We cannot however refund packaging and postage costs. If buyers would like another item to be sent to them, they will be required to pay the postage costs.

ITEMS THAT DO NOT REACH THEIR DESTINATION

We cannot take responsibility for items that are not delivered. We keep receipts for all transacions we make at the Post Office as proof that we have sent the item. If an item is not received please contact me and we will do whatever we can to help out. Please bear in mind that we have no control over the actions of the delivery service or of people who have access to buyers mailboxes. Under no circumstances will refunds be given for items that are not received.

CUSTOMER SERVICE

HOW TO REACH CUSTOMER SERVICE By Email 24/7: cyfashionc@gmail.com

[ Note: Pricing, Specials and Promotions subject to change without notice ]



Questions & Answers

1. How to place an order?

Orders may be placed on this website by clicking on The Shop link and adding the desired item(s) to your shopping cart by clicking the "ADD TO CART" button. Follow the instructions on your screen to proceed through our safe and secure online checkout procedure.

2.What method of payment do you accept?

Retrodelic accepts Visa, Master Card, and Pay Pal online.

3.Is my credit card information secure?

Absolutely! The secure area of begeren.com utilizes high-grade 256-bit Secure Sockets Layer (SSL) technology to encrypt your personal data and credit card information. As you proceed through checkout, simply look for the yellow padlock (usually visible at the bottom of your browser window or in your URL bar) which ensures that your information remains safe. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you are entering a secure area. SSL encryption technology prevents your personal information from being decoded by an outside party while it is being transmitted to our secure processing network.

4.Do you offer gift wrapping service?

Gift-wrapping is not a service that we offer as a standard option, although we would be happy to work with you on an individual basis if the need arises. Please contact Customer Service for more information.

5.Will I be charged sales tax?

All areas enjoy tax-free shopping!

6.Why did I receive a request to verify my transaction?

Retrodelic takes every reasonable effort to investigate and prevent online credit card fraud. If our card processing network was unable to verify the information you provided at checkout, or if your account was flagged by our network for security purposes, we may ask you to submit additional information as a safety measure before processing your order.

We may also ask international customers to verify their billing information and submit proof of identity if the transaction appears suspicious.

Customers receiving such requests must submit the verification needed within seven (7) days of contact; otherwise your order will be cancelled.

I'm having trouble viewing my shopping card or check out. Please ensure you have Javascript and cookies enabled in your browser. By default, these options are usually enabled upon initial installation of your browser.

7.Can I change my order after submitting payment?

If you would like to modify or cancel your order after payment has already been submitted, please contact us immediately to request a change. We strive to complete all orders as soon as possible and changes cannot be made once an order has been processed and shipped. A $50.00 Canadian administration fee will be charged for cancellation.

8. I didn't receive a confirmation after placing my order.

You may have incorrectly entered your email address, or your email program has inadvertently filtered the confirmation email into your junk folder. To ensure you continue receiving notifications from us regarding your order, please add our email paycao@hotmail.com to your address book or list of accepted senders.

9.How do I check the status of my order?

When your order has shipped, you will receive an email containing your Canada Post or courier tracking information.

10.Who do I contact if I have an issue with my product?

We hope that you never will! For purchases from our website please contact customer service for assistance.

11.What is your return/exchange policy?

Terms and Conditions (Please read):

We would like for you to be completely satisfied with the handbag you have purchased. Therefore, if for any reason, you are dissatisfied with your item, please contact us within 15 days of receipt so we can make arrangements to refund the purchase price.

Unfortunately, we cannot offer any refunds once the 15-day grace period has expired. Returns are at the discretion of Retrodelic and are accepted provided that the item reaches our location in its original condition.

In order for us to process your request, please complete the >>RMA REQUEST AUTHORIZATION FORM<< and click on ¡°submit¡±. We will contact you within ten (10) business days. Retrodelic is not responsible for shipping charges on returned products or original shipping orders. Returns must arrive to us within 30 days of return request to receive a refund and/or credit note.

* For International customers (i.e outside North America) all sales are final.

PLEASE NOTE:

. All returns are subject to a 15% restocking fee - for purchases over $100 CDN

¡¤ All SPECIALS, PROMOTIONS, ON SALE or CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items and non-refundable.



SHIPPING & HANDLING

12. Where do you ship?

We ship throughout Canada and the USA and to most countries worldwide, via Canada Post or UPS.

13.What are you shipping fees?

Shipping and handling fees are displayed on our checkout screen. Please see the below breakdown of the standard shipping fees:

14.What is your international shipping customs?

Please note shipping charges do not include brokerage fees, import duties or taxes that may be levied when the package reaches your country. We do not collect these charges and cannot predict what your particular charges may be. If you do incur any additional charges, they must be rendered in order for your package to clear customs. We are required by law to disclose the full value and description of the package contents and cannot alter this information.

15.When do you ship?

We usually ship within 2 business days of a sucessful order placement.

16.When will I receive my order?

Please see the shipping chart above for an estimate of shipping delivery timespan. Please note this is subject to local or international postal and courier services.

17.Do you offer faster courier service?

Yes we offer courier shipping services such as Canadapost, USPS, UPS, FedEx and DHL please contact customer service for more information.

18.My order is late what do I do?

We hope this does not happen however please contact customer service so we can work with the courier or postal service to track your package.

Other information. Please NOTE: prices are subject to change without notice. We strive to make the shop online process as simple and easy as possible if there are any other questions or comments please email paycao@hotmail.com

Thank you for shopping with us!

C&Y Fashion Couture

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Notice:
1. FINAL SALES: All sales of gift cards, e-gift certificates, cosmetics, jewelry and items marked as "Sale" are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
2. Shipping charges are none refundable.
3. We ship worldwide. However, we only use regular shipping, NO overnight shipment.
4. To prevent fraud, your billing address must match the address to which your monthly credit card statement is sent.
5. All price are in US$
6. Shipping charges are non-refundable.

Ebates.ca

If the received goods does not show exactly the same figure on the web, just because the causes of lighting differences, we are not offer exchange or return. Most of our products are in size US2-US8, Karen Millen dresses are in UK8-UK16, make sure the size before you purchase them. We won't make exchange or return if the size is not right. However, if you are willing to pay the resent shipping fee, we'll make the exchange.
Still notice that we do not use UPS or DHL shipping, and do not send urgent package. Also we don't accept UPS or DHL returned package.